15,000+ Devices Moved from On-Prem MDM to Omnissa SaaS for a Leading Bank

How a cutover migration removed infrastructure overhead, improved availability and cleared audit, while modernising enrolment, app access and day-to-day operations.

INDUSTRY

Banking

SCALE

15,000+ devices

PLATFORM

Omnissa Workspace ONE UEM (SaaS) ENGAGEMENT

ENGAGEMENT

Assess · Migrate · Optimise

The Challenge

The bank ran its MDM on-premises. As the estate grew, the platform became an operational burden:

  • Network: complex inbound connectivity and dependencies to keep devices reachable
  • Maintenance: server patching, upgrades and certificate renewals consuming IT effort
  • Security operations: additional infrastructure for the SOC to monitor and harden
  • Availability: HA and DR to design, test and fund in-house

Uptime and speed: outages and slow console and device response affecting users

The Solution

ServiClan planned and executed a move to Omnissa Workspace ONE UEM SaaS, the bank’s preferred platform:

  • Cutover migration of 15,000+ devices, planned in waves to minimise disruption
  • Automated enrolment for company-owned devices using Knox Mobile Enrollment (KME)
  • Per-App Tunnel so only approved apps reach internal resources
  • Streamlined app delivery to managed devices

Inactivity-based actions to keep the device inventory clean and compliant

Assess

Reviewed the on-prem setup, integrations, policies and audit findings.

Design

Mapped configuration to SaaS, with KME, Per-App Tunnel and app delivery.

Deploy

Executed cutover in planned waves for 15,000+ devices.

Enable

Fine-tuned policies, automated inactivity actions, closed audit points.

THE OUTCOME

No infrastructure to run

Servers, patching, HA and DR moved to the SaaS platform.

Better availability

Uptime concerns and slow response addressed.

Zero-touch provisioning

Company-owned devices enrol automatically via KME.

Audit cleared

Configuration fine-tuned to pass the bank’s audit.

Leaner operations

Automated, inactivity-based actions reduce manual effort.

Improved service experience

Faster, more reliable access to apps for users.

Planning to move your MDM to SaaS?

Book a free assessment call for a clear migration roadmap.
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